Amendment, Cancellation & Refunds

The text below is an extract (section 8) from our Terms and Conditions.  The full and applicable terms and conditions, and definitions and meanings, can be found here: Terms and Conditions

Amendments

8.1  All amendments to the Booking must be informed in writing to us with at least a 48 Hour Notice Period  prior to Booked Service Commencement Time, failing which you will need to pay a Last-Minute Fee. An explanation as to what a “48 Hour Notice Period” means is found here.

8.2  Any amendments made with less than the 48-Hour Notice Period is considered a “Last-Minute Change” and you will need to pay a Last-Minute Fee immediately upon receiving our advice about the amount of such Last-Minute Fee.

8.3  Where a Last-Minute Change is made and upon receipt of your Last-Minute Fee payment, we will use reasonable efforts to assist you to effect the change, however, we cannot guarantee that will be possible, and if we are not able to effect such Last-Minute Change, we will not be liable in any manner whatsoever, and there will be no refund of the Booking Fee.

8.4  All bookings are for the lead passenger named in the Booking Form and are non-transferrable, unless there has been a written notification to us and confirmed by us in writing. Any unauthorized transfers will be considered a “No-show” for which we are not obliged to provide any service nor refund. In the event that we do accept such unauthorized transfer of Booking and agree to provide the Booked service, this will be treated as a “Last-Minute Change” and you will need to agree in writing to pay the Last-Minute Fee before we are able to commence the Booked service,

8.5  An increase in the number of the party size that actually show up for the Booked service is deemed a Last-Minute Change. In addition to paying the Last-Minute Fee, you will also  need to : (i) sign a Last-Minute Change form (in whatever format provided by the local airport greeter) confirming the number of unexpected, additional accompanying individuals; and (ii) agree in writing to pay our service fee and additional costs incurred for each extra person prior to us commencing provision of our service to such unexpected additional individuals.

8.6 In some jurisdictions, advance approval for individuals named in the Booking Form is required to be obtained from the border control authorities, so it may not be possible for us to extend our service to such unexpected individuals, and we will not be liable in any way in such circumstances to you or any unexpected additional individuals.

8.7  If there is any difference between the price of our service at the time of the confirmed Booking and the date of the Last-Minute Change , you will need to pay the difference in price (in addition to any Last-Minute Fees and other charges explained above).

Cancellations & No-Shows

8.8  No refunds will be made for any cancellations made with  less than a  48 Hour Notice Period  prior to the Booked Service Commencement Time, irrespective of the reasons for the cancellation.  Please note what a “48 Hour Notice Period” means.

8.9  “No-shows” are deemed to be cancellations made with less than a 48 Hour Notice Period  prior to Booked Service Commencement Time and no refunds will be made, irrespective of the reasons for the no-shows (such as, without limitation, you opting not to proceed with the Booked service, missing flights/flight connections, flight delays not informed to us or the local airport greeter, flight delays of more than two (2) hours, illness, denial of boarding).

8.10  In the event that you do not utilize the Booked service, it will be deemed a cancellation with less than a 48 Hour Notice Period irrespective of whatever the reasons may be, and no refunds will be made.

8.11 We reserve the right to decline to serve any passenger or to cancel any Booking for any reason whatsoever on giving you at least four (4) hours’ notice prior to Booked Service Commencement Time and in that event, we will provide you a full refund without deduction of the processing fee described in clause 8.12, save that as explained in clause 8.15 below, no refunds will be made in respect of any Short Notice Order or Booking.

Refunds

8.12  A processing fee of nine percent (9 %)  of the Booking Fee will be deducted from all refunds, other than where such refunds is a direct result of any miscalculation on our part, or is a refund under the circumstances described in clause 8.11 above.

8.13  In general and subject to clause 8.12, with respect to all cancellations made in accordance with this clause 8’s requirements and which qualify for a refund, we will make the refund in accordance with our prevailing refund method. However, for cancellations made a hundred and eighty (180) days after issuance of our Confirmation, even where such cancellations are in accordance with this clause 8’s requirements, we will only be able to make the refund by way of a credit note that will be valid for twelve (12) months from the date of its issuance.

8.14  We operate in over 350 airports, and the above amendment, cancellation and refund policies apply to the majority of jurisdictions. However, due to local conditions, there are differing amendment, cancellation and refund terms that apply in some jurisdictions, and where those exist, those will form part of our Agreement in lieu of the relevant provisions in these Terms. More information on what the differing terms are can be found here.

8.15 In respect of Short Notice Orders and Bookings, cancellations will not be possible, and no refunds will be made under any circumstances.

Extract Ends